Less admin.
More time for care.
ServPatch brings care records, visits, medication, incidents and Patch, your AI assistant, into one simple platform for UK care homes and home care teams.
- Every feature on every plan
- Monthly rolling
- Your first month on us
Real app screens · cards show example data
Built by a UK care provider
First built for our own home care team
Application servers in AWS London
AWS Europe (London) Region, eu-west-2
Patch AI on every plan
No feature gates or AI add-on fees
Monthly rolling plans
First month on us from go-live
iOS, Android and web
Carer apps and a manager dashboard
The problem
The admin is taking time away from care.
Most care teams don’t need more software. They need fewer places to look, and records finished while the detail is still fresh.
Follow a familiar day
- 07:45
Morning handover
Night notes are on paper, in a group chat and in someone’s memory. The day team pieces the picture together.
- Paper notes
- Group chat
- 10:20
The GP calls
They ask for recent weights and vitals. Someone searches charts and a spreadsheet while the caller waits.
- Spreadsheet
- Caller waiting
- 13:10
Something happens
An incident form is filled in at the end of a long shift, from memory, with the injury described in words.
- End-of-shift form
- 16:30
The monthly review
Summarising incidents means exporting files, merging spreadsheets and checking dates by hand.
- Several exports
People before paperwork
When the record is clear, the moment can stay human.
A carer shouldn’t have to choose between being present and keeping a good record. ServPatch keeps the essentials close, then leaves a clear trail for the next person.
Clear before care starts
Visits, tasks and care information are easy to find.
Simple at the point of care
Notes, medication and incidents from one mobile workflow.
Connected for the team
The latest information, for every authorised colleague.
The platform
One connected record. Every part of the day.
Visits, notes, medication, incidents, nutrition and Patch all read from and add to the same record, so nothing lives in a separate chart.
Profile & care plan
Background, preferences, needs, goals and agreed support actions, kept with the person.
Everyone starts with the person, not a blank form.
Explore profile & care planAI that works for your team
AI handles the admin. People make the decisions.
Not a chatbot bolted on. AI is built into the jobs that take time: writing up notes, adding up meals, finding a detail, and pulling a summary together. Every result is reviewed by a person.
Carer speaks
Voice note · Spanish · 0:16
“Ha comido la mitad del almuerzo y ha bebido dos tazas de té. Estaba de buen humor y caminó hasta el salón con apoyo.”
AI-assisted
- Transcribing the recording
- Converting to English
- Preparing the note for review
English care note, ready to review
Human review: The carer checks and edits the English text before it’s saved to the record.
Learn more about Voice note → care noteProduct experience
Calm, familiar screens. Built for busy shifts.
Real screens from the carer app and the manager dashboard. Card examples elsewhere on this page use fictional data.
Your day, clearly organised
Carer mobile app
Your day
See today’s visit, status and key updates at a glance, from the carer’s home screen.
Start a visit
Review details and complete assigned care tasks in one clear workflow, with required tasks flagged.
Visits this week
See your week, visit status and what needs attention at a glance.
Resident profile
Care notes, incident history, care plan, medication, body map, health and nutrition, and calendar, from one profile.
Incident & body map
Capture injury location and severity in a clear, guided flow.
Voice notes
Choose a supported language and create clear English care notes.
Tasks & to-dos
Keep personal tasks visible, prioritised and up to date.
Ask Patch
Ask how to complete a task or where to find something in ServPatch.
Manager dashboard
- dashboard.servpatch.com
Dashboard & Patch
Clients, staff and visits for the day, with Patch open alongside to answer questions like who’s on leave today.
- dashboard.servpatch.com
Care packages
See every package by travel zone, spot unassigned visits and assign a zone-matched carer.
- dashboard.servpatch.com
Schedule
Visits, carer availability and assignment status for the day, with time away and availability in one view.
- dashboard.servpatch.com
Care plans
Each person’s care plans by area, with priority, status and overdue reviews flagged, next to their calendar and reminders.
Everyday tools
Everything the care day needs. Nothing it doesn’t.
Built around real visits and care rounds, so carers finish the record quickly and managers see the full picture.
- AI
Ask, don’t search.
Patch answers everyday questions from the records your role can see: recent weights, recorded intake, incident summaries, staff holiday balances, and how to do something in ServPatch.
- “Show the latest recorded weight and vital readings.”
- “Summarise this month’s recorded incidents.”
- “How much holiday do I have left?”
- For
- Carers, nurses, managers and owners
- Solves
- Opening ten files, or exporting spreadsheets, to answer one question
- AI
Voice notes in your language
Speak a care note in a supported language, then review the English text before saving.
BN → EN- For
- Multilingual care teams
- Solves
- Slow, short notes typed on a phone
Incidents & body maps
A guided report with optional front and back body maps, linked to the person.
- For
- Carers and managers
- Solves
- Incidents written up later, from memory
- AI
Nutrition & wellbeing
Meals, fluids, vitals, weight and continence, with AI-estimated calories.
~ 1,240 kcal today
Fluids 1,150 ml
Estimates · example
- For
- Carers, nurses and managers
- Solves
- Manual calorie maths and scattered charts
Medication records
Record medicines administered and review each person’s medication history.
- 08:05Morning medicinesAdministered
- 12:30Lunchtime medicinesAdministered
- 18:00Evening medicinesDue
- For
- Carers and managers
- Solves
- Paper charts and separate trackers
Daily notes with audit history
Notes recorded at the point of care, showing who created, reviewed or amended them, and when.
- Created note· Grace O.08:12
- Reviewed· Daniel P.11:40
- Amended: added fluids· Grace O.12:05
- For
- Every carer and the next shift
- Solves
- Handovers that depend on memory
Visits & allocated tasks
Carers see who they’re supporting, when, and which tasks are expected, with required tasks flagged before care starts.
- For
- Carers and coordinators
- Solves
- Starting a visit without the latest context
Today’s visits
Example data- 07:30Mrs E. Clarke
- 09:30Mr J. OkaforNext
- 11:15Ms P. Reid
- 13:00Mr R. Shah
Common questions
Before your team gets started.
A few things you may want to know before changing the way you record care.
What does getting started involve?
We begin with your service and the way your team works. Together, we agree what needs setting up, which records can move across and how to introduce your staff. Timing depends on your service size and existing records, so we agree a rollout plan with you.
See how ServPatch worksCan you help us move from our current system?
Yes. We review your existing records with you and agree what can be brought across, the work involved and any migration charges before starting. You'll have a clear plan for the move.
Talk to us about your current systemIs Patch included in every plan?
Yes. Every plan includes the full ServPatch platform and Patch AI. Pricing is based on staff numbers and the number of services you run, not the tools you can use.
See how our plans workHow is access to care records controlled?
Your organisation issues staff accounts, and each person's role determines which information they can access. Patch uses only the information that role is authorised to see. Data is encrypted in transit between the app and the service.
Read about security and dataHosted in AWS London · encrypted in transit · role-based accessRead about security & data
See ServPatch with your own workflow in mind.
Bring a question from your working day. We’ll show how your team could record it, find it and follow it through with Patch.
Prefer to talk now? Call 020 3764 2332 or email [email protected]