Digital care records
Care notes, handovers, body maps, incident logs, medication records and resident updates, captured at the point of care, from any device.
Med round complete42 of 42 residents · 10:58
Care note savedVoice, in any language
Care plan review dueRita J · Friday
Evidence pack readyAll 5 key questions
Built for UK care providers
Care management software for UK care homes & domiciliary care
ServPatch is a mobile first digital care records platform. Care notes, medication rounds, staff rotas, incident reporting and CQC inspection evidence, all in one system your team keeps up to date.
3-month free trial in your service
Evidence mapped to the CQC framework
AM medication round complete42 of 42 residents · 10:58
Care note saved“Eileen loved the coffee morning” · 11:02
Built for UK regulators
CQC
Care Inspectorate
CIW
RQIA
UK GDPR
What ServPatch does
One platform for the work that actually slows care teams down.
Most systems become another admin burden. ServPatch is built around the daily pressure of carers, managers and coordinators who need fast records, clean evidence and fewer scattered spreadsheets.
CQC evidence engine
Every entry maps to the Care Quality Commission (CQC) Single Assessment Framework. Quality Statements stay evidenced, audits stay current, and inspection packs export in one click.
Emergency Mode
One tap surfaces resident location, mobility needs, DNACPR (do-not-attempt-CPR) status, allergies and next-of-kin. Every action timestamps to a hospital-ready handover.
Care homes
Built for residential care.
Resident profiles, shift handovers, body-mapped incidents, infection control, evacuation planning, training evidence, manager dashboards and CQC pack exports, all in one fluent system.
Resident & relative records, version-controlled
Medication rounds with given, due, missed and refused dose tracking
Body maps, falls, safeguarding & near-miss reports
Activities, hydration, nutrition & weight monitoring
Inspection-ready evidence packs by Quality Statement
Domiciliary care
Built for home care.
Service-user profiles, mobile visit notes, task confirmation, GPS clock-in / out, missed-visit alerts and coordinator oversight, designed around carers moving between homes.
Visit allocation, schedules & rota optimisation
Geo-verified clock-in & clock-out
Real-time missed-visit alerts to coordinators
Care plan access in pocket, even offline
Medication prompts during visits, with clear records of given, missed or refused doses
Why it matters
The record is not the point. The moment is.
Every hour a carer spends rewriting notes at the end of a shift is attention residents never see. ServPatch moves the paperwork into the moment it happens, a voice note here, a tap there, so the evidence builds itself and the person stays the focus.
Notes captured at the point of care, not after the shift
Voice first, in the carer's own language
CQC evidence assembled quietly in the background
Why ServPatch is different
The features other care systems leave to chance.
Multilingual voice notes
Carers dictate in their first language. ServPatch produces clear English notes for the manager to review and approve, closing the documentation gap in diverse teams.
AI-assisted care plans
Plain notes turn into structured care-plan updates the manager still reviews. Less rewriting, fewer inconsistencies, more time on residents.
Operational dashboards
Open actions, overdue checks, infection trends, staffing gaps and audit health, visible to managers before they become inspection findings.
For managers and coordinators
Your whole service on one screen.
Live care notes, medication progress, incidents and overdue actions, so you see the day as it happens, not at handover.
ServPatch · Manager dashboard · Willow Court
Today's overviewTuesday 09:24 · 3 floors · 42 residents
Export CQC evidence pack
Care notes today
38 / 42
Med round, AM
96%
On schedule
CQC readiness
85%
All 5 key questions evidenced
Open actions
3
2 overdue
Live activity
EM
Eileen Morris · meds taken
Ramipril 5mg · witnessed by S. Patel
09:12
HT
Harold Thomas · refused breakfast
Offered alternative · soft diet
08:48
SP
Note dictated in Tagalog · auto translated
Pending manager approval
08:41
RJ
Rita Jenkins · mood low
Family visit scheduled 14:00
08:30
Open actions 3
!
Fire drill log overdue
Monthly check due 16 May
!
Care plan review, R. Jenkins
6-month review due
!
Training refresher, 2 staff
Moving and handling
Everything in one platform
Care management software for care homes and domiciliary care.
Built for UK care providers and focused on CQC evidence, ServPatch brings the daily work of frontline carers, managers and coordinators into one mobile first system.
Care home software
Resident records, shift handovers, body-mapped incidents and inspection-ready evidence for residential care homes.
Explore care home softwareDomiciliary care software
Visit scheduling, geo-verified clock-in, missed-visit alerts and pocket care plans for home care teams on the move.
Explore domiciliary care softwareCQC compliance
Every entry maps to the CQC Single Assessment Framework, so Quality Statements stay evidenced and audit packs export in one click.
View compliance featuresDigital care records
Care notes, daily logs and resident updates captured at the point of care, on any device, replacing paper handovers.
See digital care recordsMedication tracking
Medication schedules, prompts and a clear medication history. Carers record given doses and flag missed or refused medication.
See medication trackingRotas and visit management
Staff rotas, visit allocation and clock-in/out so coordinators can see who is on shift and which visits are covered.
View rosteringIncident reporting
Falls, safeguarding and near-miss reports with body maps and photos, logged in seconds and surfaced to managers.
See incident reportingEmergency information and handover
One tap surfaces location, mobility needs, DNACPR status, allergies and next-of-kin for a hospital-ready handover.
See Emergency ModeWhat providers tell us
From the people using it on shift.
Care home
"I'll be honest, I wasn't keen on putting in another system. But the carers took to the voice notes within a couple of shifts, even the ones who'll avoid anything with a screen. I'm not chasing people for their notes at the end of the night now, and that's the bit that won me over."
DM
Denise M.
Registered Manager · residential care
Domiciliary care
"In home care your worst fear is a missed visit that nobody flags until it's too late. Now I can glance at my phone and see who's clocked in and who hasn't. We've stopped ringing round to check up on each other, and it's taken a lot of the panic out of the mornings."
RA
Raj A.
Care Coordinator · domiciliary care
Common questions
Answers before you ask.
Is ServPatch CQC compliant?
ServPatch is built around the CQC Single Assessment Framework. Daily care notes, medication dose records, incidents, audits and training all map to the Quality Statements so managers can export evidence packs ahead of inspections. The same model supports Care Inspectorate Scotland, CIW Wales and RQIA Northern Ireland.
Does ServPatch work for both care homes and domiciliary care?
Yes. ServPatch is built for both residential care homes and domiciliary care providers from one foundation. Mixed providers can run residential and home care on the same account without duplicating data, staff or service users.
Can carers record notes in their first language?
Yes. Carers can dictate in their preferred language. ServPatch transcribes the audio and produces clear English care notes for the manager to review and approve before submission, closing documentation gaps in linguistically diverse teams.
Does ServPatch support medication tracking?
Yes. ServPatch supports medication rounds and dose tracking so carers can see scheduled medicines, record given doses, flag refused or missed medication and give managers a clear medication history. Advanced medication administration features, including witnessing, stock control and controlled drug workflows, are planned for a later phase.
How does ServPatch compare to Nourish, Log My Care or PASS by everyLIFE?
ServPatch sits in the same digital care record category but unifies care home and domiciliary care on one foundation, adds multilingual voice-to-English notes, an Emergency Mode for evacuation and crisis response, and a 3-month trial in a real service rather than a sales-led demo cycle.
How long does set-up take?
Most services are live in 2 to 3 weeks. Onboarding includes service-user import, medication setup, care-plan templates, manager training and carer toolbox sessions. Implementation specialists run weekly check-ins through the trial.
Is the data secure and where is it hosted?
Yes. ServPatch hosts customer data in UK data centres, encrypts care records in transit and at rest, and uses role-based access so staff only see what their role needs. We follow UK GDPR and Data Protection Act 2018 principles, with a Data Processing Agreement available on request. Formal NHS DSPT and Cyber Essentials accreditation are on our roadmap.
Start with a 3 month trial
Test ServPatch in your real service.
Pilot on one floor, one community, one round of visits. Keep what works. We build pricing around what you actually use, not what a brochure promised.
Guided setup in your service
Frontline + manager training
Weekly check-ins with implementation lead
Conversion review at month 3