1. What are cookies
Cookies are small text files stored on your device when you visit a website. They help a site remember your preferences or keep you signed in.
2. Cookies we use
Essential technology supports website security and remembers your cookie choice. Cloudflare Turnstile protects our enquiry form. The signed-in ServPatch platform may use necessary session technology for account access; optional analytics applies to this public website, not care records in that platform.
If you accept, Google Analytics 4 helps us understand page visits and contact actions. Its _ga and _ga_XJ7PEZJYWW cookies distinguish browsers and maintain session information. We configure them to expire after up to 180 days, without extending expiry on each visit. They are not loaded or set before you accept.
Your accepted or rejected choice is stored in local storage under servpatch.analytics-consent.v1, with a timestamp, for 180 days. This necessary preference honours your choice and is not sent to Google. Clearing browser storage removes it; choices are specific to your browser and this website.
What optional analytics measures
We measure page views, Book a demo clicks, the start of an enquiry, confirmed successful submissions, email clicks, phone clicks and external-link clicks. Public page titles and paths help identify useful pages. Query strings, fragments, referrers, email addresses, telephone numbers and form contents are excluded from our events. For external links, only the destination domain is included.
Google also receives technical browser/device information and a network connection, and may derive approximate location. Analytics is pseudonymous, not completely anonymous. Google’s processing and international-transfer information is linked in our Privacy Policy. We do not enable advertising personalisation or Google signals.
3. Cookies we do not use
We do not use third-party advertising cookies, cross-site tracking cookies, or sell data collected through cookies to advertisers.
4. Managing cookies
Accept or reject analytics in the banner, or change your choice here at any time. Withdrawing consent stops future analytics and removes accessible Google Analytics cookies for this website. It does not delete reports already collected. You can also clear cookies through your browser. If browser storage is unavailable, we cannot remember your choice after you leave the page.
5. Contact us
Questions about this policy can be sent to [email protected].