Operations & compliance
A practical care records checklist for CQC readiness
A practical starting checklist for keeping care records, reviews and follow-up actions clear while CQC's assessment approach changes.
15 January 2026 · 3 min read
Incidents & body maps
When something happens, record it clearly.
A guided, step-by-step workflow helps carers capture what happened, mark any injury on a body map and keep the report connected to the person, ready for a manager to review.
Real ServPatch screen
Incidents & body maps at a glance
- What it does
- Guides staff through an incident report, with an optional body map to mark injury location and severity, linked to the person's record.
- Who it helps
- Carers reporting at the point of care, and managers who need a clear, reviewable account.
- The problem it solves
- Incidents written up later, on paper or from memory, lose detail and are hard to review together.
- How it fits
- Incidents sit in the person's incident history, and Patch can summarise recorded incidents for a team review.
Capabilities
What’s included in incidents & body maps.
Everything below is available in ServPatch today, on every plan.
Guided incident reports
A structured, step-by-step mobile workflow for accidents and incidents.
Body maps
Tap front or back body regions to mark injury, with mild, moderate and severe markers.
Incident history
Past incidents and reports kept with each person.
- AI
Incident summaries with Patch
Ask Patch to summarise recorded incidents as a starting point for review.
Coming next: Proactive risk alerts
How it works
Three steps, inside the working day.
- 01
Start the report
Open the person's profile and choose Report, or start from the incident workflow.
- 02
Capture the detail
Work through each step, adding a body map where an injury needs marking.
- 03
Review and follow up
Managers review the report, and can ask Patch to summarise incidents for a team discussion.
Questions
Good to know.
Is the body map required for every incident?
No. Body map marks are optional, for incidents where an injury needs to be shown clearly. Front and back are captured separately.
Does Patch decide what happens after an incident?
No. Patch can summarise what has been recorded. Follow-up, escalation and care decisions stay with your team and your procedures.
Connected features
Works with the rest of your record.
Care management
Profiles, care plans, daily notes and tasks
Compliance & reporting
Audit history, oversight and reports
Patch AI assistant
Ask questions and get answers from the records your role can see.
Further reading
Care homes
Emergency planning needs to be usable under pressure
Fire, fall and medical emergencies in UK care homes, why the plans that work in drills often fail in real events, and how to design them for usability.
15 January 2026 · 3 min read
See incidents & body maps in a live walkthrough.
Bring a question from your working day. We’ll show how your team could record it, find it and follow it through with Patch.
Prefer to talk now? Call 020 3764 2332 or email [email protected]
