Features
Every tool for the care day. On every plan.
ServPatch keeps everyday care work in one place, from the first visit to the end-of-shift handover. Every plan includes every feature and Patch AI.
32 capabilities across 7 areas, plus Patch, your AI assistant.
Real ServPatch screens · manager dashboard and carer app
Feature areas
Patch AI assistant
Ask questions in everyday language and get answers from the records and reports your role can see. Included on every plan.
Meet PatchCare management
Profiles, care plans, daily notes and tasks
Rota & visits
Rota, care packages, visits and tasks
Medication
Medication records and history
Incidents & body maps
Guided incident reports with body maps
Compliance & reporting
Audit history, oversight and reports
Voice notes
Speak in your language, save in English
Nutrition & wellbeing
Food, fluids, vitals, weight and continence
Care management
One record for the person. Ready for the next carer.
Care profiles
Background, preferences and contacts in a clear 'About me' profile.
Care plans
Needs, goals and agreed support actions kept with the person.
Daily care notes
Record care at the point of care, from the phone, while details are fresh.
Care-note audit history
See who created, reviewed or amended a note, and when.
Tasks & reminders
Keep assigned activities and personal reminders in view through the day.
- AI
Multilingual voice notes
Speak a note in a supported language and review the English text before saving.
Coming next: Structured draft notes from dictation · Family communication portal
Rota & visits
Plan the rota. Every visit starts with what matters.
Rota & schedule
Plan the day or week by zone and carer, see assigned and unassigned visits, and publish the schedule.
Care packages by zone
Organise visits by client, carer, travel zone and area, and assign a zone-matched carer.
Availability & time away
Record carer availability and time away alongside the schedule.
Visits & appointments
Scheduled visits and appointments visible from the carer app.
Allocated tasks per visit
Personal care, medication prompts and other tasks shown before the visit starts, with required tasks flagged.
Calendar & reminders
Appointments and reminders kept with each person's record.
Coming next: Travel-time optimisation · AI scheduling conflict highlights
Medication
A clear medication history, without the paper trail.
Medication administration records
Record medicines administered during care, with time and staff member.
Current medicines & dose schedule
Each person's current medication kept in their profile.
Medication history
Look back at what was recorded for each person.
Medication prompts on visits
Prompts shown as allocated tasks, with required tasks flagged.
Coming next: Full eMAR with MAR-chart views
Incidents & body maps
When something happens, record it clearly.
Guided incident reports
A structured, step-by-step mobile workflow for accidents and incidents.
Body maps
Tap front or back body regions to mark injury, with mild, moderate and severe markers.
Incident history
Past incidents and reports kept with each person.
- AI
Incident summaries with Patch
Ask Patch to summarise recorded incidents as a starting point for review.
Coming next: Proactive risk alerts
Compliance & reporting
Evidence that builds itself through the working day.
Care-note audit history
Who created, reviewed or amended a note, and when.
- AI
Reports & summaries with Patch
Ask for a summary of recorded incidents, intake or changes, within your role's access.
Role-based access
Organisation-issued accounts; each role sees only what it is authorised to see.
- AI
Trends in recorded observations
Review recorded changes in food, fluids, vitals and weight with Patch.
Coming next: Compliance reporting dashboards
Multilingual voice notes
Speak naturally. Save a clear English care note.
- AI
Supported languages
Choose from supported languages, including Spanish, French, Hindi, Bengali, Filipino and Malayalam.
- AI
Speak, then review
The English text is shown for the carer to check and edit before saving.
Saved to the daily record
Reviewed notes join the care record with the author and time attached.
Coming next: Structured draft notes
Nutrition & wellbeing
Record the meal. Leave the maths to ServPatch.
- AI
Food intake & calorie estimates
Record meals and amounts eaten; AI-assisted tracking estimates calories and nutrition.
Hydration
Fluid intake kept alongside food records through the day.
Vitals & weight
Readings kept together over time for review.
Continence
Record continence observations and support without another separate chart.
- AI
Review changes with Patch
Ask Patch how recorded intake or readings have changed.
See ServPatch with your own workflow in mind.
Bring a question from your working day. We’ll show how your team could record it, find it and follow it through with Patch.
Prefer to talk now? Call 020 3764 2332 or email [email protected]
