Platform overview
From the day’s plan to the next handover.
See what’s needed, record the care you give and bring the important details together. One shared record, on the carer’s phone and the manager’s dashboard, ready for the next person who needs it.
Real ServPatch screens · manager dashboard and carer app
The everyday care flow
The right detail. At the right moment.
01 · PrepareStart with the person.
Review care information, preferences and recent notes before you begin. See the appointments and tasks allocated to you.
For example: A resident’s latest update before your shift, or what you need for today’s home visit.
Care management
02 · RecordKeep the record close to the care.
Add notes, medication records, completed tasks and incidents. Keep meals, fluids, vitals, weight and continence alongside the record.
For example: Record a meal and the support given. AI-assisted tracking estimates calories without adding up by hand.
Nutrition & wellbeing
03 · ReviewBring the answer together.
Ask Patch about the records and reports your role can see. Find relevant details and review changes without searching separate files.
For example: A nurse asks about recent weight readings. Use Patch to find the recorded detail, then check it before sharing.
Meet Patch
Patch supports your team with recorded information. Care decisions and professional judgement stay with people.
One connected record
Every module adds to the same record.
Choose a part of the platform to see what it does and how it helps.
Profile & care plan
Background, preferences, needs, goals and agreed support actions, kept with the person.
Everyone starts with the person, not a blank form.
Explore profile & care planWhere your team uses it
On the phone, at the desk, and in between.
Carer app
iOS and Android. Visits, profiles, notes, medication, incidents, nutrition and voice notes, at the point of care.
For care teams with an organisation-issued account
Manager dashboard
A web dashboard for managers and office teams to oversee recorded care, staff and service information.
dashboard.servpatch.com
Patch, everywhere
Ask questions from the app or dashboard. Answers use only what the signed-in person is authorised to see.
Included on every plan
Your care setting
One platform. Your way of working.
In a care home
Keep resident information and day-to-day recording connected throughout the shift, so the next carer can pick up the picture.
For care homesIn home care
Review the client’s information, visits and allocated tasks. Record care during the visit, ready for your team to review.
For home careGetting started, together
A clear plan for the move.
There’s already a care service to run. We agree the practical steps with you before the move begins.
Talk through your service- 1
Agree what you need
Talk through your current workflow, team size and services. We confirm your proposal and the support included.
- 2
Prepare records and accounts
Agree which records can move across, any migration work and how authorised staff will access the platform.
- 3
Help the team settle in
Plan setup and training, with support as your team starts using ServPatch for everyday care.
Live today, and what’s next
Clear about what works today.
Everything marked Live is available in ServPatch now. Roadmap items are planned, not yet available. Ask us about timing before you rely on them.
Live in ServPatch
- Profile & care plan
- Visits & tasks
- Daily notes & audit history
- Medication records
- Incidents & body maps
- Nutrition & wellbeing
- Multilingual voice notes
- Patch, your AI assistant
- iOS & Android apps, web dashboard
- Organisation-issued, role-based accounts
On the roadmap
Payroll & invoicing workflows
Prepare pay and invoices from recorded visits and hours.
Family access portal
Permission-based updates for families and representatives.
AI rota optimisation AI
Suggested allocations and visit runs, with conflicts flagged for a coordinator.
Full eMAR
Electronic MAR-chart views alongside medication records.
Proactive risk alerts AI
Highlight recorded changes that may need human attention.
Compliance dashboards
Overdue reviews, audits and follow-up in one view.
Common questions
Before your team gets started.
A few things you may want to know before changing the way you record care.
What does getting started involve?
We begin with your service and the way your team works. Together, we agree what needs setting up, which records can move across and how to introduce your staff. Timing depends on your service size and existing records, so we agree a rollout plan with you.
See how ServPatch worksHow will our carers learn to use it?
We help with setup and training, with support as your team gets used to ServPatch. Carers use accounts issued by your organisation to review the information they need and record care. We agree the training approach around your team.
Can you help us move from our current system?
Yes. We review your existing records with you and agree what can be brought across, the work involved and any migration charges before starting. You'll have a clear plan for the move.
Talk to us about your current systemIs Patch included in every plan?
Yes. Every plan includes the full ServPatch platform and Patch AI. Pricing is based on staff numbers and the number of services you run, not the tools you can use.
See how our plans workHow is access to care records controlled?
Your organisation issues staff accounts, and each person's role determines which information they can access. Patch uses only the information that role is authorised to see. Data is encrypted in transit between the app and the service.
Read about security and dataCan we use ServPatch across several services?
Yes. The multi-service option is for several locations, care groups or a mix of care settings. It includes the full platform, with a proposal based on your staff and services.
Explore the plansCan carers record notes in their own language?
ServPatch supports voice notes in supported languages, converting the recording into an English care note. The carer reviews the English text before saving.
See multilingual voice notesWhat if we decide to leave?
Plans are monthly rolling. We confirm the cancellation notice, data export arrangements and relevant terms in your customer agreement. Some information may need to be retained for legal or care responsibilities.
Read about data deletionSee ServPatch with your own workflow in mind.
Bring a question from your working day. We’ll show how your team could record it, find it and follow it through with Patch.
Prefer to talk now? Call 020 3764 2332 or email [email protected]
