AI automation
AI that gives your team time back.
ServPatch uses AI where care admin actually takes time: writing up notes, adding up meals, finding information and summarising records. People review the results and make every care decision.
PatchAI assistantHow has Margaret’s recorded fluid intake changed?
About 1,150 ml a day this week, down from about 1,400 ml. Two notes record declined drinks on Thursday afternoon.
From records your role can access
“Enjoyed lunch and ate about half. Walked to the lounge with support and was in good spirits.”
Example data
Traditional vs AI-assisted
The same jobs. Less time on each one.
Traditional care software digitises the paperwork. AI-assisted care software takes on the repetitive parts of it.
Writing up a care note
Before · Typed on a phone at the end of a visit, often shorter than it should be.
Spoken in a supported language, converted to English, reviewed by the carer, then saved. Live
Counting calories
Before · Portions added up by hand from a food chart.
Record what was eaten. ServPatch estimates calories and nutrients. Live
“What’s changed this week?”
Before · Open several charts, compare dates, rebuild the picture.
Ask Patch about recorded intake, weight or vitals, then check the entries. Live
Monthly incident summary
Before · Export reports, merge spreadsheets, count by hand.
Ask Patch for a summary of recorded incidents as a starting point. Live
Staff questions to the office
Before · Messages and calls about holiday balances and who’s off today.
Patch answers where the person’s account has access. Live
Spotting rota conflicts
Before · A coordinator scans the rota for double-bookings and gaps.
AI highlights conflicts for a coordinator to resolve. Roadmap
See the workflow
Input. AI-assisted. Reviewed by a person.
Choose a scenario to see what goes in, what AI does, and what a person checks before anything is relied on. Sample interactions use fictional data.
Carer speaks
Voice note · Spanish · 0:16
“Ha comido la mitad del almuerzo y ha bebido dos tazas de té. Estaba de buen humor y caminó hasta el salón con apoyo.”
AI-assisted
- Transcribing the recording
- Converting to English
- Preparing the note for review
English care note, ready to review
Human review: The carer checks and edits the English text before it’s saved to the record.
Learn more about Voice note → care noteLive today
Where AI helps in ServPatch now.
These AI capabilities are available today and included in every plan.
Multilingual voice notes
Speak a care note in a supported language; review the English before saving.
Calorie & nutrient estimates
AI-assisted tracking estimates calories from recorded meals.
Answers from your records
Patch finds recorded details your role is authorised to see.
Summaries & reports
Summarise recorded incidents or changes for a review or handover.
Recorded trends
Review changes in food, fluids, vitals and weight over time.
Staff information
Holiday and absence questions answered where accounts allow.
Product guidance
Ask how to do something in ServPatch and get step-by-step help.
Ask in your language
Ask Patch naturally in a supported language.
On the AI roadmap
Planned, not yet available. We’ll only describe these as working once they are.
Structured draft notes Roadmap
Organise a dictated observation into note sections for the carer to review.
Proactive risk alerts Roadmap
Highlight recorded changes that may need human attention.
Rota optimisation Roadmap
Suggest allocations with availability and travel in view.
Scheduling conflict highlights Roadmap
Flag double-bookings and unassigned visits for a coordinator.
Human in the loop
AI suggests. People decide.
Every AI output in ServPatch is something a person checks: a converted note, an estimate, an answer or a summary.
AI prepares
Converts speech, estimates nutrition, finds records or drafts a summary, within the person’s permissions.
A person reviews
The carer edits the note; the manager checks the records behind a summary.
People act
The reviewed note is saved, or the team decides what happens next, following your procedures.
What Patch and ServPatch AI never do
- Diagnose conditions or give medical advice
- Make care decisions or escalate on your behalf
- Show information a person’s role can’t access
- Save AI-converted notes without the carer’s review
Comparing AI suppliers
Five questions to ask every AI supplier.
“AI-powered” can mean very different things. Put the same questions to everyone, including us.
- 01
Where did that answer come from?
Ask how you check the original records, date range and any missing information.
- 02
What happens when it doesn’t know?
Try an incomplete record and look for a clear limitation rather than an invented answer.
- 03
Can it see more than the user should?
Repeat a staff-information question under a restricted role.
- 04
What leaves our system?
Ask about AI processors, storage, retention, training use and deletion.
- 05
What needs human approval?
Separate finding information from suggesting changes, writing records and taking action.
Common questions
Questions about AI in ServPatch.
How Patch and AI-assisted features handle care information.
What information can Patch see?
Only the records and reports the signed-in person's role is authorised to see. If your role can't open a record in ServPatch, Patch can't use it in an answer for you.
Does Patch make care decisions?
No. Patch helps people find and understand recorded information. It does not diagnose conditions or replace professional advice, and care decisions stay with your team.
Can Patch be wrong?
Yes. AI answers and estimates can be wrong or incomplete. Check the underlying records, follow your service's escalation process and seek qualified advice about concerns.
Which languages can I ask in?
You can ask Patch questions naturally in supported languages and receive a clear answer. Ask us to confirm the languages your team needs.
Is Patch an extra cost?
No. Patch is included in every ServPatch plan.
Who handles AI processing?
Before using AI with care data, ask us which provider and service are involved, what information is sent, where it is processed, how long it is retained and whether it is used for model training. We'll share the applicable processing terms for your review.
See where AI could save your team time.
Bring a question from your working day. We’ll show how your team could record it, find it and follow it through with Patch.
Prefer to talk now? Call 020 3764 2332 or email [email protected]
