Meet Patch · AI assistant
You have a question. Patch helps you get to the answer.
A nurse asks about someone’s recent weight. A manager needs an incident summary. You want to check your holiday balance. Ask Patch in everyday language and get an answer from the records your role allows you to see. No exporting, no opening ten files.
Included on every ServPatch plan, at no extra cost.
What you can ask
Start with the question you actually have.
Examples for the information available to your account.
When the nurse or GP asks
“Show the latest recorded weight and vital readings.”
Bring recorded details into the conversation without searching through separate notes while someone waits.
Before a care review
“How has recorded food and fluid intake changed this week?”
Review patterns in the available entries and identify changes to check with the team or a healthcare professional.
When you need a report
“Summarise this month’s recorded incidents.”
Get a clearer starting point for your review, without first pulling together several spreadsheets or PDFs.
For everyday staff questions
“How much holiday do I have left?”
Find practical staff information without another message to the office, where your account has access.
When you’re not sure how
“How do I record an incident?”
Patch guides you through ServPatch too, step by step, in the same place you work.
In your language
“Ask naturally in a supported language”
Ask a question the way you’d say it and receive a clear answer in the moment.
Sample conversation
Same question. Different role. Different answer.
Patch only uses what the signed-in person is authorised to see. Switch roles to see how the answer changes. This is a sample with fictional data, not a live AI.
1. Choose who’s asking
2. Ask a question
Patch
Signed in as: Registered manager
Who’s on leave today?
- Leave records · today
Patch answers come from recorded information and can be wrong or incomplete. Check the records before relying on an answer.
How access works
Your records. Your permissions. Your judgement.
- 01
Your organisation issues the account
Staff use accounts issued by your care organisation, not open sign-ups.
- 02
Your role sets what’s visible
Each role determines which records, reports and staff information a person can access.
- 03
Patch stays inside those limits
Patch uses the information that role is authorised to see, and nothing more.
Limitations
Helpful by design. Human-led by default.
Patch can help surface recorded changes, but it does not diagnose conditions or replace professional advice. AI answers and estimates can be wrong or incomplete.
How we protect your dataOnly what your role can see
Patch works within each person’s permissions. No back door to records.
Check the record
Answers come from recorded information. Staff check them against the records before relying on them.
People review AI output
Carers review voice-note text before saving. Calorie figures are estimates, not a nutrition plan.
No diagnosis, no decisions
Patch is not a clinician. Care decisions, escalation and professional advice stay with people.
Common questions
Questions about Patch.
What Patch can see, what it does, and what stays with your team.
What information can Patch see?
Only the records and reports the signed-in person's role is authorised to see. If your role can't open a record in ServPatch, Patch can't use it in an answer for you.
Does Patch make care decisions?
No. Patch helps people find and understand recorded information. It does not diagnose conditions or replace professional advice, and care decisions stay with your team.
Can Patch be wrong?
Yes. AI answers and estimates can be wrong or incomplete. Check the underlying records, follow your service's escalation process and seek qualified advice about concerns.
Which languages can I ask in?
You can ask Patch questions naturally in supported languages and receive a clear answer. Ask us to confirm the languages your team needs.
Is Patch an extra cost?
No. Patch is included in every ServPatch plan.
Who handles AI processing?
Before using AI with care data, ask us which provider and service are involved, what information is sent, where it is processed, how long it is retained and whether it is used for model training. We'll share the applicable processing terms for your review.
Bring a question you can never answer quickly.
We’ll show how Patch could answer it from your records, using the roles your own team would have.
Prefer to talk now? Call 020 3764 2332 or email [email protected]