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Comparing care software

Choosing care software? Here’s how we’re different.

There’s no single best system for every care service. Here’s what ServPatch does differently, where we’re still growing, and the questions we suggest asking every supplier, including us.

What’s different

Six reasons providers shortlist ServPatch.

  • Every feature, on every plan

    No feature tiers and no AI add-on. Your price depends on team size and services, not the tools you can use. A smaller team gets the same platform.

  • AI that answers, within permissions

    Patch answers everyday questions from records each person is authorised to see, from recorded weights to holiday balances, instead of another export.

  • Built for multilingual teams

    Carers speak a note in a supported language and review the English before saving, so records are fuller and faster.

  • No long lock-in

    Monthly rolling plans, with your first month on us from go-live. Terms and any one-off costs are confirmed in writing first.

  • Built by a care provider

    ServPatch started as software for our own home care company, around the problems we were actually facing.

  • Honest about the roadmap

    We mark what’s live and what’s planned. You’ll never be sold a feature that doesn’t exist yet.

Where we’re still growing

What we don’t do yet.

Established suppliers offer some things we don’t yet. If any of these are essential for you, we’d rather you knew now.

  • AI scheduling

    Rota planning by zone, client and carer is live. AI-assisted optimisation and conflict highlights are on our roadmap.

  • Full eMAR

    Medication records and history are live. MAR-chart views and fuller eMAR are planned.

  • Family portal, payroll and invoicing

    Planned. Ask us about timing if they matter to your decision.

  • Third-party integrations

    We don’t list live third-party integrations yet. Tell us which systems you need.

  • NHS assured solution status

    If your procurement or funding requires an NHS England assured digital social care record, check the current official list and ask us directly about status and roadmap.

A fairer buying decision

Seven questions to ask every supplier.

Ask each supplier to demonstrate the same real-life journey, then put the same questions to everyone.

  1. 01

    Can carers complete the essential workflow when signal is poor?

  2. 02

    What exactly is included in the quoted plan, line by line?

  3. 03

    How are missed or incomplete visits handled, and who is alerted?

  4. 04

    Can we export our data in a usable format, and at what cost?

  5. 05

    What permissions and audit trails are available for each role?

  6. 06

    How will implementation, migration and training work?

  7. 07

    What is the three-year cost, including increases and exit costs?

Comparison guides

Compare suppliers with the same questions.

Publisher-created shortlists with sources linked, so you can check every claim.

Our guides feature ServPatch as the publisher’s entry and aren’t independent rankings.

Put ServPatch to the same test.

Bring your scenario and your questions. We’ll show you the real workflow, and tell you plainly where we fit and where we don’t.

Prefer to talk now? Call 020 3764 2332 or email [email protected]